Fantasy worlds: Answers to your questions!

Frequently Asked Questions – Fantasy Cricket

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Where can I find the fantasyworlds-in.com app for my phone?

Access the fantasyworlds-in.com app by downloading it from the following sources:

For Apple mobile users, get the official app from the App Store.

Android users can download the official app directly from the fantasyworlds-in.com website.

How can I register on fantasyworlds-in.com?

To access fantasyworlds-in.com, download the app from

Apple mobile users can obtain the official app from the App Store.

Android users should download the official app from the fantasyworlds-in.com website.

After downloading and installing, click 'Join' to create an account. Provide the following details for registration:

Name

Cell phone number

Email

State (place of residence)

Username and password

Login & Registration

What should I do if I suspect someone else is using my fantasyworlds-in.com account?

Stay vigilant by checking your email notifications for details on all transactions. If you come across any unauthorized transactions, promptly contact [email protected] and reset your password to secure your account.

How can I log in if I forgot my authenticated mobile number and email ID?

Stay informed with email notifications for each transaction. If you encounter issues with a transaction or logging in, reach out to [email protected] for assistance in resetting your password.

What should I do if I forgot my password?

If you forget your password, follow these steps:

Access the login screen, enter your username, and choose "Forgot Password".

You'll receive a link to reset your password at your registered email ID.

Utilize the link in the email to reset your password and log in using the updated credentials.

If you can't find an email from fantasyworlds-in.com in your inbox, check your promotions, spam, and junk folders.

I can't log in with my cell phone number. How can I do that?

You cannot log in with your cell phone number. If you have forgotten your username, please send your e-mail address, phone number or other account-specific information to [email protected]. Alternatively, you can use your Facebook or Google ID to log in to your fantasyworlds-in.com account.

I didn't get my OTP. What should I do?

You should receive an OTP within 30 seconds after entering your cell phone number; if you do not receive an OTP, the problem may be that

The entered cell phone number may not be correct.

Your cell phone may be out of network coverage.

If you are in an area with poor network coverage, please wait for one minute.

If you have not received OTP after waiting for a while, please contact [email protected].

How do I reset my password?

Follow the steps below to reset your password.

Open the 'Settings' section of the app.

Click on the 'Change' password.

Enter the current and new password to reset.

If you registered using social network credentials (e.g. Facebook, Google), you cannot change your password on fantasyworlds-in.com. You must log in to your social network provider and change your password there.

How do I activate an account that is no longer active on fantasyworlds-in.com?

Your fantasyworlds-in.com account may be deactivated if during a routine account screening the audit team discovers that your PAN card is not verified by fantasyworlds-in.com. In such a case, your account will be marked as suspended.

In such cases, you will need to write to [email protected] and provide your PAN card details; your account will be reactivated once your PAN details are verified by fantasyworlds-in.com.

Can I delete my fantasyworlds-in.com account?

Unfortunately, you cannot delete your fantasyworlds-in.com account yourself. If you wish to delete your account, please email us at [email protected].

Can I create more than one account on fantasyworlds-in.com?

No, it is not allowed to create more than one account on the fantasyworlds-in.com app.

What actions can be taken if a minor is found playing on fantasyworlds-in.com?

[Action to be taken when a minor is found playing on fantasyworlds-in.com]

To complete email authentication, the user must click on

Click the settings icon in the bottom right corner.

Click Email.

Enter email ID.

Request OTP.

After OTP is received, enter the OTP.

Email authentication is now complete.

Bank account

To complete the bank account verification, the user follows the steps below. Follow these steps:

Click the settings icon in the bottom right corner.

Click KYC.

Enter the account number, account name, and IFSC code correctly. Enter the IFSC code correctly. NRE account is not available. Not allowed.

Upload a copy of the canceled check.

Bank account is now verified.

PAN

To complete the bank account verification, the user can follow the following steps:

Click on the setting icon on the right bottom.

Click on the KYC.

Upload the copy of PAN card.

This completes the verification process for the bank account.

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

PAN

You have not uploaded a full image of the original PAN card.

As the PAN card is mandatory for the verification process and transactions on fantasyworlds-in.com, please upload a clear and full image of your original PAN Card.

If you are uploading an E-PAN card for PAN card verification, please provide a full scanned image of the E-PAN card, including both front and back.

Details on the PAN Card do not match the details entered by you.

You may have entered an incorrect PAN.

The name on your bank account does not match the name on the PAN Card you uploaded.

Bank account

Wrong IFSC code entered.

The IFSC code can be found on the bank statement, checkbook, and passbook.

The image of the uploaded canceled check is not clear.

Upload a clear image of the canceled check. Please make sure that the account number, IFSC code, and your name are clearly visible. Please make sure that your name is clearly visible.

Bank account number does not match the number on the copy of the uploaded canceled check. The number does not match the number on the copy of the uploaded canceled check.

Documents submitted but awaiting certification.

After submitting your documents
. fantasyworlds-in.com's verification process The verification process for
takes up to 5-7 working days to complete. This takes
You will be notified by e-mail when the verification process is complete. Updated by email.

Problems encountered when updating information
.

Mobile

Entering a cell phone number that does not receive OTP will result in an OTP within 30 seconds, You must receive the OTP within 30 seconds. In the unlikely event that you do not receive it if you do not receive an OTP, please check the following:

The entered cell phone number is correct
.
Your cell phone is within the network coverage area
.
If you are in an area with poor network coverage, check the following. OTP can only be received when you are in an area with a good network. To receive OTP.

Already authorized mobile phone number Make sure that the mobile phone number entered in the authorization process is not already authorized. The mobile phone number entered in the verification process is not another fantasyworlds-in.com Check that it is not linked to another fantasyworlds-in.com account. Make sure it is not linked to an account The same cell phone number cannot be used for two accounts. It cannot be used for one account.

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

Email id entered is correct

Check in your Junk/Spam/Promotion folder

PAN

The same bank account cannot be registered more than once. fantasyworlds-in.com You cannot register for an account.
Make sure that the bank account details provided are unique. Make sure you are not authorized by fantasyworlds-in.com. .

Bank account

It is not possible to register more than one same bank account. An fantasyworlds-in.com It is not possible to register for an account. The bank account information provided is unique and not verified by Please make sure that you are not verified by fantasyworlds-in.comfantasyworlds-in.com. .

If you are not using the latest version, you will be warned to install the latest version of the application. You will be prompted to install the latest version of the app.

Deposits

How do I add money to my fantasyworlds-in.com account How to add money to my account
.

Add money to your account using your linked PayTM account Ulimatfantasy. You can add it to your app wallet.

Types of cards that can be stored/used.

Currently you can only add money using your PayTM account.
However, you can add funds to your PayTM Wallet using a credit/debit card. to your PayTM Wallet.

What should I do if I don't have a PayTM account?

If you do not have a PayTM account Urimatfantasy.com. PayTM account to add money to your wallet. We are We are working on integration with other payment gateways. We are in the process of integration with other gateways.

Can I link multiple PayTM accounts on fantasyworlds-in.com? .
[No, you can link multiple PayTM accounts to your own account Your fantasyworlds-in.com Wallet; PayTM accounts linked to the fantasyworlds-in.com app's wallet must be accessible from your wallet. The PayTM account linked to the wallet of the application must be accessible from your mobile phone. Must be accessible from your mobile phone and verifiable in your fantasyworlds-in.com account. Must be verifiable in the account.

[man] I added money to my fantasyworlds-in.com account. I added money to my account.

Money is instantly added to your fantasyworlds-in.com account wallet. Money is added to your account wallet instantly.
If fantasyworlds-in.com does not appear in your wallet within 30 minutes If fantasyworlds-in.com does not appear in your account wallet within 30 minutes,

Email us at [email protected].

Retract

What steps do I need to take to withdraw my earnings?

For withdrawal requests, please follow the steps below. Follow these steps:

Log in to
Fantasy hiroes. Com. Application

Click the balance icon in the top left corner of the app.

Click on the withdrawal box.

If you have a valid withdrawal account, you can enter the withdrawal amount. Enter the withdrawal amount.

This is recorded in the system.
All withdrawals are processed within 2-3 business days. They are processed within one working day. (A business day here is a bank business day. &hours) and will be processed within&hours. The money is then transferred to the approved bank account. The money is transferred to the bank account.

KYC must be completed before the winning amount can be withdrawn. must be completed.
A copy of the PAN card for KYC must be uploaded. Details like A/C number, IFSC,
. bank name and canceled check.

What is your daily withdrawal limit?

The minimum amount I can withdraw from my winning balance is ₹100. The minimum amount you can withdraw from your winning balance is ₹100. The maximum amount that can be withdrawn in a day is ₹1,00,000.

A maximum of three withdrawals can be made in one day. You can make a maximum of three withdrawals per day.

How can I contact fantasyworlds-in.com?

Currently, we do not have an on-call service. We recommend you to go through the FAQ’s to resolve your queries. In case you are unable to find an answer to your query, feel free to reach us through the following email: [email protected]

How do I change my Email ID?

You can update the email id on your fantasyworlds-in.com app by visiting the Settings section. In case, the Email Id provided previously is already verified with fantasyworlds-in.com, you will have to write to [email protected] to update your new email id. The support team will send an OTP to your registered mobile number for verification, which you must key in on the Settings page along with the new email id to update the same. The email id will go through the verification process again with fantasyworlds-in.com.

How can the mobile number be changed?

You can update the mobile number on your fantasyworlds-in.com app by visiting the Settings section. In case, the phone number is already verified with fantasyworlds-in.com, you will have to write to [email protected] to update your mobile number. The support team will send an OTP to your registered email id for verification, which you must key in on the Settings page along with the new mobile number to update the same. The new mobile number will go through the verification process again with fantasyworlds-in.com.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your fantasyworlds-in.com app wallet.

How can I change my BANK account?

In case, the phone number is already verified with fantasyworlds-in.com, you will have to write to [email protected] with the new bank account details. Once our support team deletes the previous details, you should be able to add the new bank account details in the KYC section. The new bank details will go through the verification process again with fantasyworlds-in.com.

How can I check if the bank account is verified on my fantasyworlds-in.com account?

If your bank account is verified by fantasyworlds-in.com, verified will appear in green color in front of the bank account in the settings section.

Why am I not receiving any email from fantasyworlds-in.com on my registered Email ID?

Please check your ‘Spam’ Folder in the mailbox. Sometimes emails get directed to your spam folder, in such case please mark fantasyworlds-in.com as ‘Not Spam’. If you do not find any of the mails in the spam folder either, kindly email us at [email protected].

Kindly note: Please reverify the Email ID provided by you for any error

A user can redeem only one ticket per pool/contest.
A user can redeem multiple tickets allotted to them for different pools in the same match.
A user can not redeem more than 2 tickets in a day in any contest or any match.
If a user is allotted multiple tickets of the same contest, he can redeem it to enter one team only. The 2nd team entry fees will be debited from their wallet balance.
If the user selects the teams to join in the contest where they have ticket(s), the 1st team will use the ticket and other teams will use the wallet balance.

Is there a way to monitor the history of my transactions?

You can keep tabs on your transaction history through the fantasyworlds-in.com mobile app by following these steps:

Tap on the balance icon located at the top left of the screen.

Review all recent transactions displayed in this section.

Utilize the available filters to locate specific transactions.

How do I interpret the transactions on my fantasyworlds-in.com account?

Different types of transactions on a user's fantasyworlds-in.com account are outlined below:

Deposit: Any instance where the user adds funds to their fantasyworlds-in.com account wallet is categorized as a 'deposit' transaction.

Won: Transactions associated with challenges won by the user can be viewed here.

Withdraw: Transactions involving the withdrawal of funds from a user's fantasyworlds-in.com wallet to their bank account are recorded here.

Lost: Transactions linked to challenges lost by the user are documented here.

Voided: Transactions tied to challenges that became void due to non-acceptance or match cancellations can be monitored here.

Is it possible to transfer money from one fantasyworlds-in.com account to another?

No, you cannot transfer the balance from one fantasyworlds-in.com account to another. The available balance can only be used for fantasy gaming or can be withdrawn through the linked bank account.

Understanding the fantasyworlds-in.com account balance.

You can track all the transactions related to withdraw or deposit into your fantasyworlds-in.com account anytime by clicking the Balance section on the top left of the app.

How can I comprehend my fantasyworlds-in.com wallet?

Your fantasyworlds-in.com wallet is categorized into two sections:

Deposit: All transactions involving the addition of funds to your fantasyworlds-in.com account will be listed under 'Deposit' in your wallet.

Withdraw: The balance available for transfer from your fantasyworlds-in.com wallet to your bank account will be displayed under this category.

How do I get a notification for my transaction?

For every successful transaction, an email confirmation will be sent to your registered email id. The email will also have the details about the Transaction and the amount.

How can the balance on my fantasyworlds-in.com account be checked?

The current balance appears under the balance icon on the top left of the screen. Click on the icon to get detail information about the transactions related to deposit and withdrawal, challenges won and lost.

How can I unsubscribe the notifications from fantasyworlds-in.com ?

Follow the steps mentioned below:

Click on the ‘settings’ icon on the bottom left of the app.

Click on the ‘notification’.

Click on the option for unsubscribing the notifications.

Steps to set a strong password for your fantasyworlds-in.com account

To set a strong password, please follow these recommendations:

Password should be a minimum of 8 characters and a maximum of 20.

Password should be a combination of numbers, special characters and alphabets.

In your password, you should avoid using your mobile number, name and date of birth.

You should not share your password with anyone and keep it secure.

Always have an updated version of the app.

You should not keep any password that you have already used on any other website or app.

You should change your password every three months.

For your security, you should reset your password and mail us on [email protected] , requesting to log you out from all the devices on which you have opened your fantasyworlds-in.com account.

Suggestions to safeguard your fantasyworlds-in.com account

It is our top priority to keep your account secure.
Please follow these recommendations to safeguard your account:

For your security, do not download the app from any source other than the official download page.

Apple mobile users should download the official app from the App Store

Android users should download the official app from this download link on the fantasyworlds-in.com Website.

Always be cautious of the websites imitating fantasyworlds-in.com . Some websites might have names similar to fantasyworlds-in.com with subtle changes, for e.g. one or two letters changed.

Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. fantasyworlds-in.com will never call and ask for such information.

fantasyworlds-in.com does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on [email protected] . We will call you only if you have mentioned the same in your email.

Always avoid using any public devices to log in to your fantasyworlds-in.com account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.

For your security, you should reset your password periodically.
Additionally, you may mail us on [email protected] ,
requesting to log you out from all the devices on which you may
have previously accessed your fantasyworlds-in.com account.

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the fantasyworlds-in.com app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by fantasyworlds-in.com , the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

fantasyworlds-in.com has taken the following measures to ensure that the users can play with full confidence and compete with others.

For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.

For every challenge, the winning amount is clearly mentioned

The winning amount of a challenge is processed immediately

The live score feed is provided by highly reliable third-party service providers

2. Trust

Verified Users

fantasyworlds-in.com has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

fantasyworlds-in.com is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations
including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of
Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v.
State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success
depends predominantly upon the superior knowledge, training, attention, experience,
and adroitness of the player shall be classified as a game of skill.

fantasyworlds-in.com allows a user to create a player vs player fantasy Challenge(s) against other users.
fantasyworlds-in.com is different than traditional fantasy sports as a user’s line-up, also called Challenge,
consists of one player, instead of multiple players. The user doesn’t have to create a team of players.
There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of
Participants depends primarily on their superior knowledge of the games of cricket and other sports,
statistics, knowledge of players’ relative form, players’ performance in a particular territory,
conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games),
attention, dedication and ability in playing the Challenge(s).

5. Responsibility

Protected User Information

Our users trust us completely with their personal details like PAN Card and Bank Details. We strive to ensure the safety and security of our user’s funds and information. Thus, we never disclose sensitive and personal information with any third parties.

Playing with Responsibility

Users below the age of 18 years are not allowed to play on fantasyworlds-in.com . Age verification is performed when the user submits his/her PAN Card.

Cashless Transactions

Cash Transactions are not allowed on fantasyworlds-in.com .

Referral Program

This Program shall help current users to invite their friends and families to participate in fantasyworlds-in.com .

Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.

One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00.
Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.
All cash bonus given expires within 14 days of its credit.

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

If your joined challenge or contest is left unaccepted or remains unfilled, fantasyworlds-in.com refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.

In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.

In case a user makes a deposit and is not credited instantly in fantasyworlds-in.com wallet, we advise them to wait for at least 15 minutes post their transaction.

Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.

In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts fantasyworlds-in.com support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection

In case of a user’s bank account is debited in an attempt to top up fantasyworlds-in.com wallet and the payment to fantasyworlds-in.com is failed or delayed due to any reason. You can contact your bank to get the rightful response. fantasyworlds-in.com support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Frequently Asked Questions – Fantasy Cricket

Get Started

Login & Registration

Why the verification got rejected?

Documents submitted but awaiting certification.

Profile and Preference

My Profile

Ticket System Rules

Other Transactions

Fair Play

Equal Opportunity For Everyone

Deadline For Creating Challenge

Competitor Tracker

Declaring The Winner

Verified Users

Safe & Secure Payments

Protected User Information

Playing with Responsibility

Cashless Transactions

Promotions And Offers

Refund Policy